Returns & Exchanges

At Heaven Scent, we want you to be completely enamored with your signature fragrance. If you are not entirely satisfied with your purchase, we offer a 30-day return policy for unused and unopened products.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or email our concierge team with your order number to request a prepaid return shipping label.

• 2.
  Prepare the Parcel

  Carefully place the items in their original packaging, ensuring the glass bottles are secure to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided return label to your package and drop it off at any authorized carrier location within 7 days of receiving the label.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.