Frequently Asked Questions
Everything you need to know about your luxury fragrance experience.
Are your fragrances authentic and long-lasting?
Yes, all Heaven Scent products are 100% authentic. We use high-concentration oils to ensure that our fragrances linger on the skin for 8 to 12 hours.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 10-14 business days depending on customs processing.
What is your return policy for opened perfumes?
Due to hygiene standards, we can only accept returns on unopened and sealed products within 30 days. We recommend purchasing our discovery sets before committing to a full bottle.
Are your beauty products cruelty-free?
Absolutely. Heaven Scent is committed to ethical beauty; none of our finished products or raw ingredients are tested on animals.
How should I store my fragrances to maintain quality?
To preserve the integrity of the scent, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
Do you offer gift wrapping services?
Yes, we offer premium gift wrapping and personalized notes at checkout to make your Heaven Scent gift extra special.